Job Description

Description

• Play a key role in delivering exceptional customer service and supporting the ancillary services offered by Modern Aviation.
• Be responsible for communicating effectively with customers, ensuring their needs are met promptly and professionally.
• Work both inside the FBO Terminal, and outside on the Aircraft Parking Ramp.
• Coordinate with the Manager, Line Services and the broader leadership team to respond to inquiries, fulfill service requests, and escalate any issues or concerns to the appropriate manager.

• Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp
• Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
• Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans
• Stage, sort, and label cargo for build-up or break-down activities
• Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
• Verify airway bills, manifests, and cargo documentation for accuracy
• Marshal aircraft in and out of position
• Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols
• Escort customer vehicles on and off the airfield when necessary
• Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of
• Direct the flight crews to the terminal for placing any fuel or service orders
• Help the flight crews with all of their operational needs during departure preparation
• Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
• Load and offload luggage from the baggage carts, transportation vehicles, and aircraft
• Partner with fellow teammates where applicable when not servicing the customer
• Thank the customers for their business and visit, welcome them back to visit again
• Champion improving best practices to provide excellent customer service
• Assume additional responsibilities, to support Modern Aviation's evolving business objectives

Successful Candidate Attributes-

• Be well organized, ensuring smooth and efficient operations throughout your shift
• Be able to multi-task effectively, handling various responsibilities with confidence
• Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated
• Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment
• Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture
• Bring customer service and/or line service experience that enhances the client experience and operational excellence
• Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield
• Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
• Thrive under pressure, staying calm and focused in dynamic situations
• Be capable of making sound operational decisions when necessary, ensuring safety and efficiency

Qualifications

• A high school diploma or GED | associate degree in aviation/business-related field is preferred
• Must possess a valid driver's license and be able to pass an airport security background check
• Must have open work availability as schedules vary, including evenings and weekends
• Prior aviation, warehouse, cargo, and/or ramp experience is preferred
• Familiarity with Unit Load Devices (ULDs) a plus
• Knowledge of IATA and ICAO regulations preferred
• Ability to read, write, and understand the English language
• Capability to pass a background check and drug screen
• Flexible availability - may include nights, weekends, and holidays based on flight schedules

Predictive Index Assessment - Please click the link below to complete our behavioral assessment. This step is required.

Modern Aviation's Pay Range -

$20 - $22/hr. *This position is part-time and therefore not eligible to receive benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Working conditions and physical demands for this role -

• Repeatedly work in areas where the noise level is loud
• Regularly work in high, precarious places
• Commonly around regular vibration and chemicals including aviation fuels, oils, and lavatory fluid
• Frequently stooping, kneeling, crouching, bending, reaching, grasping, stretching, walking, sitting, and crawling actions
• Being observant of moving mechanical parts
• Regularly lift 50 pounds various needs
• Working in outdoor weather conditions including wet and/or humid conditions including extreme hot and cold weather

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Employment Opportunity -

It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans

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