Job Description
Job Number: 2232
External Description: Locations - Dallas/Ft. Worth, TX
- Candidates must live within 50 miles of the DFW Metroplex
Schedule: This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year. In instances where travel is not possible or weather conditions do not permit on-site inspections, you will handle claims remotely
Interview Process: Allstate has scheduled three weeks of interviews-April 7th, April 21st, and April 28th. During these dates, onsite interviews will be conducted.
Job Description: At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Responsibilities: As a Catastrophe Field Property Adjuster, you will play a crucial role in inspecting properties damaged by various perils, including wind, hail, water, lightning, fire, and more. Expect to travel at least 70% of the time to perform inspections anywhere in the United States including overnight travel. Your daily tasks will include driving to properties, conducting inspections, evaluating policies and endorsements for coverage, preparing estimates in the Xactimate program, and settling claims on site with customers. This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year. In instances where travel is not possible or weather conditions do not permit on-site inspections, you will handle claims remotely through the ClaimsX Video Collaboration platform.You'll wear a few hats that will require a level of experience:
- The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
- The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- The Negotiator - you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Qualifications: - Valid driver's license and willingness to travel are required.
- Must be willing to travel 70% of the time to perform inspections anywhere in the United States including overnight travel.
- Ability to travel to customers' homes and handle claims countrywide is required.
- Ability to carry a 50-pound ladder and access up to a 6/12 pitch on a 1 or 2 story roof is required.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements are required.
- Excellent communication and interpersonal skills to provide exceptional customer service is required.
- Strong organization skills and attention to detail with a focus on delivering high-quality work is required.
- Previous experience as an outside adjuster is highly desired.
- Proficiency in using Xactimate or other relevant software for estimating is preferred.
- This position is not available for California, Alaska, Hawaii or Puerto Rico residents.
Notice of Licensing Requirements: - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Job Number: CR7 Allstate FPA
Community / Marketing Title: Catastrophe Field Property Adjuster
Location_formattedLocationLong: Dallas, TX, Texas US
Job Tags
Work at office, Remote work, Night shift