Job Description

General Summary

Seeking a detail-oriented and analytical Business Analyst to join our dynamic team. This role supports and enhances Yardi Voyager and related platforms while serving as a key liaison between business stakeholders and technical solutions.

The ideal candidate is analytical, detail-oriented, and experienced in property management systems, with a strong ability to translate business needs into system improvements.

Responsibilities:

• Provide support for Yardi Voyager and related modules (RentCafe, Payment Processing, Concierge, etc.)
• Gather and document business requirements; develop functional specifications
• Lead testing efforts (UAT, system upgrades, enhancements) to ensure solutions meet business needs
• Monitor and manage the Yardi support queue, ensuring SLAs and quality standards are met
• Coordinate with third-party vendors for system updates, implementations, and integrations
• Assist with property acquisitions, new lease setups, migrations, and post-conversion reviews
• Develop reports, documentation, and user procedures

Qualifications

• Bachelor's degree required
• 2-4 years of Yardi Voyager experience
• Property management experience preferred
• Experience in a helpdesk or systems support environment

Skills

• Strong SQL experience
• Excellent communication, organization, and problem-solving skills

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