Job Description

The Desk Clerk provides front desk coverage and staff support, and help ensure the safety and integrity of operations within the assigned building for Thresholds residential and administrative sites. Some sites are staff 24hrs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for ensuring that the property is safe and secure by monitoring all visitors.
• Remain alert and awake at all times during work shift.
• Log all events and in/out activities that occur during work shift. Complete and turn in incident reports. Monitor visitor access and maintain security awareness.
• Answer telephone, screen and direct calls.
• Assist with Wellness checks or member logs tracking interactions or location of members in the building.
• Assist Program Director, Department Head or assigned supervisor with day to day administrative operations.
• Provide clerical support to staff members when directed.
• Assist with all fundraising and development activities as assigned.
• Accept and record any rental payments received from residents.
• Remain at assigned post until replacement clerk arrives.
• Maintain a professional demeanor when engaging co-workers, visitors and residents.
• Attend all required meetings and training sessions.
• Contact supervisor or on-call manager immediately when there will be a lapse in shift coverage or when other problems arise.
• Complete all assigned maintenance tasks before the end of work shift.

SHIFT: Friday and Saturday 11:00pm - 7:30am (16 hrs/week)

MARGINAL DUTIES & RESPONSIBILITIES:

• May be required to sort mail, take out the trash, and practice building fire drills or call police when needed for assistance. May be required to provide members with medication.

Requirements:

• American Sign Language - ASL

EDUCATION:

• High School Diploma/GED or experience in related field.

What sets Thresholds apart:

• Competitive Pay: Pay Range: $18.50/hourly
• Paid time off available
• 403(b) retirement plans with 3% employer match
• Robust employee assistance program (EAP)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

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